Terms and Conditions

1. Introduction

Welcome to BSI-Mobility. By accessing or using our website, you agree to these Terms and Conditions, which comply with the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA). Please read them carefully before purchasing or using our services.

2. Eligibility

• You must be 18 years or older to purchase products.
• By placing an order, you confirm that the information you provide is true, accurate, and complete.

3. Products and Services

• All mobility scooters and accessories are subject to availability.
• Product descriptions and pricing are provided as accurately as possible, but errors may occur.
• We reserve the right to update or discontinue products without prior notice.

4. Orders and Payment

• Orders are confirmed once payment is received.
• We accept EFT, Credit Card, and Cash on Delivery.
• Prices include VAT in accordance with South African law.
• Delivery charges are calculated at checkout.

5. Delivery

• Estimated delivery times are provided but not guaranteed.
• Risk of loss passes to the customer upon delivery.
• Customers must provide accurate delivery details.

6. Returns and Refunds (CPA Compliance)

• Returns are accepted within 7 business days of delivery, provided the product is unused and in original packaging.
• Refunds will be processed within 10 business days after inspection.
• Products with manufacturing defects will be repaired, replaced, or refunded in line with the CPA.
• Customized or special-order items may not be eligible for return.

Full details are available in our Refund and Return Policy.

7. Warranty

• Scooters are covered by a 2-year manufacturer’s carry-in warranty.
• Warranty excludes damage caused by misuse, neglect, or unauthorized modifications.
• Proof of purchase is required for warranty claims.

8. User Responsibilities

• Scooters must be used according to manufacturer guidelines.
• Customers are responsible for regular servicing and safe operation.
• Improper use may void warranties and result in injury or damage.

9. Limitation of Liability

• BSI-Mobility is not liable for indirect, incidental, or consequential damages arising from product use.
• Liability is limited to the purchase price of the product.

10. Privacy and POPIA Compliance

• Personal information collected during transactions will be processed lawfully and securely, in line with POPIA.
• Information will only be used for order processing, customer support, and regulatory compliance.
• We do not sell or share customer data with third parties without consent.
• Customers may request access, correction, or deletion of their personal information at any time.

11. Medical Aid and Supplier Accreditation

• BSI-Mobility is an accredited supplier with medical aid companies.
• Claims and reimbursements are subject to medical aid rules and verification.
• Customers must provide valid medical aid details for claim processing.

12. Governing Law

• These Terms and Conditions are governed by the laws of South Africa.
• Any disputes will be resolved in the courts of our jurisdiction.

13. Changes to Terms

• We reserve the right to update these Terms and Conditions at any time.
• Continued use of the website after changes constitutes acceptance of the revised terms.