Refund and Return Policy

1. General Policy

We want you to be completely satisfied with your purchase. This policy follows the Consumer Protection Act (CPA) to ensure fairness and transparency for every customer.

2. Returns

• Products may be returned within 7 business days of delivery.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Customized or special-order products are not eligible for return unless defective.

3. Refunds

• Refunds will be processed within 10 business days after inspection of the returned product.
• Refunds will be made using the original payment method.
• Delivery and collection fees are non-refundable unless the return is due to a manufacturing defect.

4. Defective or Damaged Products

• If a product is defective, damaged, or not as described, customers are entitled to a repair, replacement, or refund in line with the CPA.
• Defects caused by misuse, neglect, or unauthorized modifications are not covered.
• Customers must notify us of defects within 7 business days of delivery.

5. Exchanges

• Exchanges are permitted within 7 business days, subject to product availability.
• Any price difference between products must be settled before the exchange is finalized.

6. Warranty Claims

• Warranty claims must be made in accordance with the manufacturer’s warranty terms.
• Proof of purchase is required for all warranty claims.
• Warranty does not cover normal wear and tear, or damage caused by improper use.

7. Medical Aid Purchases

• Refunds for purchases made through medical aid claims are subject to medical aid rules and verification.
• Customers must provide valid medical aid details for processing.

8. Contact Information

For returns, refunds, or warranty claims, please contact: